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ORGANIZATIONAL
BEHAVIOR
1. Which of Ellen Crenshaw’s
complaints on the surface appear to be valid if they are true? Why? Which ones
(if any) are not reasonable? Why?
2. What misconceptions does the
case reveal in the attitudes many people have toward women at work?
3. If Mr. Ferrell uses the
correct counseling techniques, what will his attitude and comments be during
the conversation with Ellen? If these complaints accurately portray the
situation in the bank, what steps should the bank take to correct the problems?
Please be specific.
1.
There’s clearly a communication problem in the Jamaican operation. What factors
are
contributing
to the lack of communication between the Jamaicans and the management
team?
What should be done?
2.
Perhaps differences in values are creating problems. How would you guess that
the
Jamaicans
would rate on the values that Hofstede talks about? What about the British
general
manager?
3. The British general manager
believes that the Jamaican subordinate is “insubordinate.’’ Is this true? Why
does the manager believe it? Explain in terms of the attribution process and
communication.
1.
Consider the organizational chart for Fairfields Nursing Home. What problems,
if any,
do
you see in the planned structure for the nursing home? Do the spans of
supervision
seem
to be about right?
2.
How are the supervisors of the three shifts and the nurses, helpers, and
therapist who
report
to them different from other workers at the nursing home according to the
planned
structure?
3.
Does the organization need a mechanistic structure or an organic structure?
Why?
4.
How would the organization structure look if the organization was organized as
a
network
structure? Who would the partners be? What would be their responsibilities?
5.
What problems exist at the nursing home that aren’t related to its structure?
1.
From the brief facts provided here, what would you expect to be the causes of
low
levels
of accuracy in performance and the high rates of absenteeism, turnover, and job
dissatisfaction?
2.
What truths about the workplace should we be able to draw from this situation?
3.
What are the advantages of the open-space plan? What are the disadvantages?
4.
What are the advantages of the more conventional, closed-off kind of office
desing?
What
are the disadvantages?
5.
What should the people at superior do about their newly identified problem?
1.
Which steps of the positively based cognitive-needs concept are shown in this
case so
far
as Lola is concerned? What does this case reveal about expectancy theory?
2.
How would the director of a play or movie motivate Lola? What incentives could
be
used?
3.
What does this case illustrate that is in keeping with equity theory? Lola says
she is
“starving
to death.’’ Has she lost her mind? Explain according to equity theory.
4.
Marla is currently working as a cashier in a grocery store. Suppose her boss
decides
she
needs to become more motivated and wants to redesign her job. Briefly discuss
Hackman
and Oldham’s theory and apply it to Marla’s situation.
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